Mission

Reach operational excellence using engineering skills.

Drive business performance, operational scale, and competitive edge by acting as the technical engine for internal systems, GTM workflows, and company-wide processes.

Why this role exists

The operations function is here to support the company in achieving all its objectives. Since the emergence of AI in 2025, it’s now possible to get incredible high leverage by applying systems thinking skills. The corollary of this is that a company run by AI will demolish one not run by it. For example, SpaceX https://www.instagram.com/reel/DTnRDYBj2AH/ & https://www.instagram.com/reel/Da0e6eaCZmz/.

This role acts as a force multiplier for executive leadership and GTM teams (Sales, Marketing, RevOps). The position combines hands-on technical execution with practical business operations judgment to eliminate friction, increase goal velocity, and ensure high-leverage growth tasks do not become bottlenecks. Essentially: own and resolve the "everything else" that slows growth and business operations down.

Responsibilities

• Internal systems architecture & management (Modern IT/CIO): Own, maintain, and connect the company's internal software stack—from CRM, billing, and Accounting platforms to internal databases and analytics dashboards.
• AI & workflow automation engine: Identify, prototype, and build custom scripts (SQL, JavaScript), AI agents, low-code integrations (e.g., Zapier/Make), etc. to eliminate manual tasks across People, Finance, Sales, Marketing, Product, and Ops.
• GTM & RevOps technical execution: Partner with Sales and Marketing to streamline lead pipelines, customer data enrichment, conversion funnels, and customer-facing website updates.
• Data Engineering & Operational Analytics: Build and maintain data pipelines, operational dashboards, and data models to power strategic decision-making (e.g., pricing model LTV analysis, product adoption telemetry, sales PO volumes, npm/GitHub ecosystem metrics, or OKRs progress).
  • Why: ‣
• Process engineering & Systems optimization: Apply the five core Lean principles and systems analysis to map company workflows, identify operational or financial bottlenecks, and build technological solutions to resolve them.
• Technical force multiplier for Leadership: Serve as a direct execution arm for executive leadership—stepping in to resolve unowned, cross-cutting technical issues across products, vendor platforms, or internal operations.

Key performance indicators

• Leadership time saved. Quantifiable reduction in leadership hours spent setting up, troubleshooting, or manually managing operational tools, spreadsheets, scripts, etc.
• System, analytics, and data quality. Zero-defect data models for financial, GTM, marketing, product reporting, or self-serve dashboards. High uptime across internal operational stacks.
• Process automation rate: Percentage of routine, manual business tasks successfully automated and reduction in end-to-end execution time for core operational flows (e.g., cash flow model update, order payment reconciliation, etc).

Interaction with other roles

• Executive Leadership / CEO: Direct strategic alignment—acting as a technical partner to unblock executive capacity and execute high-priority.
• Revenue Operations & Growth (Sales / Marketing): Partnering to build sales pipelines, automate lead management, track pricing analytics/LTV, track marketing conversions, and support web surfaces.