Main

Satisfaction rating 🐔

Equivalent to Satisfaction rating 📊

• Type: Lagging

• Why? Because customer satisfaction is all that matters. It gives an overall picture.

• Target: >85%

• Value:

  This depends on CSAT.

• Responsible: The Software Engineer of the team and the React Community Engineer assigned to each product.

• Accountable: The Engineering Manager of each team first, and the ‣ manager second.

SLA support median answer time (for MUI X Premium, MUI X Priority) 🐔

Same as SLA achievement rate 🔗

• Why? We sell it. Also, to get an idea of whether we can offer premium support, we need to first understand the state we are currently in. Only after we know where we stand can we offer premium support.
• Type: Lagging
• Target:
• Health:
• Value: https://devlake.mui.com/grafana/d/edceab2b-7843-4393-8c4f-56a548c0a589/mui-x-sla-metrics?orgId=1
• Responsible: The React Community Engineer assigned to each product, and the Software Engineer of the team.
• Accountable: The ‣ manager first and the Engineering Manager of each team second.

SLA achievement rate (for MUI X Premium, MUI X Priority) 🔗

Same as SLA achievement rate 🔗